Someone wants a regular cleaner, or a quote for an end-of-tenancy clean, and they ring your company. You're on a job, hands full, mid-clean — the call rings out. They don't leave a message; they call the next cleaner and book them instead. And a regular contract is recurring income you've just lost for months.
Cleaning is hands-on work done out on jobs, so the phone rings out at exactly the wrong time. Here's what it's costing you and how to catch every enquiry.
A regular client is recurring income, not one clean
A one-off clean is worth something; a regular weekly or fortnightly contract is worth far more over the year. So a missed quote call isn't a lost afternoon's work — it's a recurring contract lost to a competitor. The calculator does the sum on your average job.
Why cleaning companies miss calls
- You're on a job. Hands full and mid-clean, you can't stop to answer.
- No office staff. In most cleaning businesses whoever's free answers — and often nobody is.
- Enquiries come through the day. People call while you're out working.
- They ring around. A quick quote goes to whoever picks up first.
The fix: every quote call answered
Alice answers for cleaning companies so a ringing phone never costs you a contract. She takes the job details (type of clean, size of property, how often), books a quote or a first visit, answers the common questions, and texts you everything the moment she's done.
You stay focused on the job you're on, and the regular contracts that used to book another cleaner come to you instead.
See exactly what missed calls are costing your business — in 30 seconds.
Take the testSee how much you're losing