A driver needs an MOT, a service or a repair and rings your garage. Your mechanics are under a car with the impact gun going, nobody's free, and the call rings out. That driver doesn't wait — they book with the next garage that answers. You've lost the job, and maybe a customer who'd have come back for years.
Garages are hands-on, noisy and busy, so the phone rings out more than most. Here's what it's costing you and the simplest fix.
Every missed call is a booking on the ramp
A missed call is an MOT, a service or a repair that went elsewhere — and a driver who might have become a regular for every future job. Across a week of missed calls it adds up fast. The calculator does the sum on your average job value.
Why garages miss calls
- Mechanics are hands-on. Under a car or mid-repair, you can't drop the tools to answer.
- The workshop's noisy. The phone gets missed over the ramp and the tools.
- One person on the desk. When they're dealing with a customer or a car, the phone rings out.
- Drivers ring around. They book with whoever picks up first.
The fix: a service desk that never misses
Alice answers for car garages so a ringing phone never costs you a booking. She takes the registration and the job, books MOTs, services and repairs straight into your diary, answers the routine questions (do you do MOTs, is there a courtesy car, how much for X), and texts you the details the moment she's done.
Your mechanics stay on the tools, and the bookings that used to drive to the garage down the road stay on your ramp.
See exactly what missed calls are costing your business — in 30 seconds.
Take the testSee how much you're losingOr see how Alice works for car garages.