Someone's moving house and rings for a quote. You're on a job, halfway down a staircase with a sofa, and the call rings out. They don't wait — they ring the next removals firm and book them. A house move is a high-value job, and it just walked out the door because you had your hands full.
Removals is physical work done out on jobs, so the phone rings out at the worst moments. Here's what it's costing you and how to catch every quote.
Every missed call is a whole move lost
A removals booking isn't a small job — a house move is worth hundreds, sometimes more, and the quote calls come in while you're already moving someone else. Miss a few a week and it's serious money. The calculator shows the number on your average job.
Why removals firms miss calls
- You're carrying furniture. Mid-move, hands full, you physically can't answer.
- One-person operation. With no office staff, the phone rings out while you work.
- Movers ring around. People get a few quotes and book the firm that answers and sounds reliable.
- They won't leave a voicemail. They just try the next firm.
The fix: every quote call answered
Alice answers for removals firms so a ringing phone never costs you a move. She takes the details (moving from and to, the date, the size of the property), books a quote or a survey, answers the common questions, and texts you everything straight away.
You stay on the job you're doing, and the moves that used to book another firm come to you instead.
See exactly what missed calls are costing your business — in 30 seconds.
Take the testSee how much you're losing