Someone's in pain and finally decides to book a physio. They call your clinic — but you're mid-session, hands on a patient, and the phone rings out. In pain and impatient, they don't leave a message; they book with the next clinic that answers. That's not one appointment lost — it's a whole course of treatment.
Physio is hands-on work, so the phone rings out at exactly the wrong moment. Here's what those missed calls cost and how to catch them.
A new patient is a course of sessions, not one visit
A new patient rarely comes once — it's an assessment plus a course of treatment, often followed by referrals to friends and family. So a missed enquiry is a whole course of care lost to a rival clinic. The calculator shows the cost on your own numbers.
Why physio clinics miss calls
- You're hands-on in sessions. You can't break off treatment to answer the phone.
- Enquiries come after work. People call to book once they've finished for the day — when you may be closed.
- Small practice, no receptionist. If you're the therapist and the front desk, the phone loses.
- Pain won't wait. Someone hurting books with whoever picks up.
The fix: every enquiry answered while you treat
Alice answers for physio clinics so you never have to choose between the patient on the table and the one on the phone. She books initial assessments straight into your diary, answers the common questions (do you treat this, do you take insurance, how much is a session), and sends reminders to cut no-shows.
You stay focused on treatment, and the new patients you'd otherwise lose to a ringing phone book in with you.
See exactly what missed calls are costing your business — in 30 seconds.
Take the testSee how much you're losing